
Reviews

At Al Britt Air & Heat we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 59 Reviews

Wendel Stoltz
05/23/2022
Located in Memphis
05/23/2022
Located in Memphis
We purchased a Trane HVAC package (our 2nd system purchase from Al) in March 2020. They have maintained it with preseason servicing. We developed a coolant leak. The response was a bit slow but acceptable. The first visit the tech recharged the system with coolant. It worked for 9 days and the system went out again. The 2nd visit the tech diagnosed and found a leak in the coil. Fortunately, we were still within the warranty period for parts and labor. Al's crew got us a new coil, replaced it and we are enjoying a cool house again. Thanks for your efforts!

Don Smith
06/14/2021
Located in Memphis
06/14/2021
Located in Memphis
Cant say enough good things about the great services provided by Al Brit and company. Called this morning after a sweltering weekend in Memphis, one of our systems was not cooling properly. Al Brit himself answered the phone. He promised to send a tech as soon as possible. He called back an hour later and told me that they would squeeze us in later in the afternoon. Kyle arrived a bit later. Kyle = what every service tech in any industry should be. He is extremely knowledgeable, polite, personable, will answer any and all questions, efficient.....and has a good sense of humor! He had the work done quickly and efficiently and we are cool again.I ALWAYS call Al Brit and will not ever use another company in the future. Al Brit and associates, especially Kyle are the BEST!,

Valarie L Butler
04/01/2021
Located in Collierville
04/01/2021
Located in Collierville
Reposting my review, as I think I did it wrong previously.My purchase and installation of new furnace and AC was wonderful with Mr. Britt's company. I was highly impressed with his knowledge and expertise when he came to give estimate. He knew exactly what I needed and offered best options. The crews were excellent as well, very attentive and diligent with the project. The ones I remember most were Josh, TJ and "G" (Kyle), they deserve recognition. This is a great company to work with, and would strongly recommend them to anyone.

David Hoard
03/05/2021
Located in Germantown
03/05/2021
Located in Germantown
Al Britt and his employees were a pleasure to work with. They recently replaced my complete HVAC system. The work was performed on time and to the level I expected. Do yourself a favor and get an estimate from Al Britt. You will not regret it! Al is the kind of man that you can seal a deal with a handshake and know that he will follow thru.

Don Irwin
02/01/2021
02/01/2021
Al Britt and his employees are a pleasure to work with. I recently replaced three complete HVAC systems. The work was performed on time and to the level we expected. The company's communication was excellent. Do yourself a favor a get a proposal from Al Britt. You will not regret it!

Patricia Phillips
09/06/2020
09/06/2020
Al Britt and crew were great! I had done my research and received estimates. I KNOW I made the best choice going with this company. Professional, easy to talk to and ask questions, prompt, and the quality of the HVAC system is exceptional. I have been recommending him to friends since day one. Thank you for your great work!!!!!

Wendel Stoltz
08/30/2020
08/30/2020
This is our 2nd purchase from Al Britt. Our first one lasted 23 years. We decided to replace it solely based on age and not wanting to experience replacement during the summer heat.
Al was thorough in his explanation of our options. He was the third contractor to provide estimates. We had determined before starting the process that we wanted a Trane higher efficiency unit. His estimate was lower.
We easily arranged installation to fit our schedule in early March 2020. The installation crew were all pleasant, efficient and able to answer any questions. They left the site clean and orderly.
Due to the mild Spring we did not extensively run the unit until June. It is super.
As an update it is now late August. We had an issue. The condensate pump ceased working. After notifying Al Britt his techs were out within hours and identified the issue. A new pump was put in and we are running well. A terrific response overall. Anything manufactured may fail. Our criteria is how a contractor responds when an issue arises. Al Britt passed with flying colirs.

Neil Burton
06/23/2020
06/23/2020
Got estimates from 3 Trane dealers. Al Britt blew them all away by hundreds of $. His many years of experience shown not only in his knowledge of the equipment, but how he deals with people. Not too many still doing business the old school way. How refreshing. His installers were courteuos and professional. Could not be more pleased.

Sherman Helton
04/30/2020
04/30/2020
Mr Britt and his crew showed professionalism, and exhibit a passion for their work. They arrived at the time they said they would. They explained the process and kept me apprise every step of the way. I would highly recommend Britt Htg & Air without reservations. Very Please!! Sherman H.

Linda Ulrich
04/20/2020
04/20/2020
Al Britt installed our new Trane a/c and furnace. We were very impressed with his professionalism and honesty from the start! His price was very reasonable! He prepared us for every step of the way. If anything changed, such as timing, etc., we were notified immediately! He is definitely as good as his word. We would recommend him to anyone!!
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