Reviews

I had an issue with a very old AC unit. I was expecting the worst and fully expected to be looking at a replacement. I called Al and he sent out Jeff, who was in and out with the fix in 20 mins. He explained his fix and that while my unit was old, it still had some life. I appreciate the fact he fixed it instead of automatically coming in to try to sell me on a new unit. Can’t beat that kind of honesty. I’ll need that new unit at some point in the future, and when I do, I’ll call Al Britt.

My outdoor condenser quit working last week and Mr. Britt worked to be able to send someone out that day. Someone from a larger company wanted to charge 3x what I knew the service should cost and also pushed me to replace parts that seemed to be working. When Mr. Britt’s technician Kyle called to tell me he was on his way, I explained the issue and he quoted me a very fair price. He replaced the capacitor, gave the coils a thorough cleansing, took a good look at everything else and didn’t try to upsell anything. I would recommend Al Britt to anyone for honest, fairly-priced service and will be calling him myself for any future HVAC needs

My most recent experience with Al is for a warranty call on a capacitor replacement for a 4-yr-old Trane unit. While warranty service is a nuisance (but I still like Trane a lot), Al was able to get me same-day service to get the condenser back up and running. His techs are polite and competent. My first experience with Al was for the purchase of two Trane condensers back in 2019 (one of them mentioned above). At that time, I went out for bids to replace my two existing units; Al was the low bidder for comparable units. I feel good about using his team and would recommend him to others.

We purchased two Trane units from Al Britt for our home. They came on Thursday and started. By Friday evening they had removed three old units out of our attic and completely installed the new units including new thermostats. His employees were very professional and thorough. Just hard working nice guys. We highly recommend giving this company a look if you need a new system. We live in northeast Arkansas and didn’t know if they would come up here from Memphis but he said they would have someone up here to speak with us in a couple of days.

Our military family just bought our house last month and the AC wouldn’t turn on this morning. I knew that it could be days to get someone to diagnosis it. Al Britt found a way to get two of his technicians out so quickly. They were very friendly, honest, and knowledgeable. They had my AC repaired and working that day. Highly recommend this company with their customer service, expertise and prices.

Al Britt has always provided excellent service. We had emergency when our daughter's air conditioner went out with her husband still in California in the marines. Called Al Britt & they had someone out that day & made repairs. Air conditioner back working that day. Thank youAl Britt.

Thank you to the Al Britt team for getting our air conditioning back up and running. Your team installed the unit just 2 years ago, but after a power outage, the unit did not function. Your technicians were on time, knowledgeable, respectful, and greatly appreciated!

I called on Friday to get an appointment to have my AC units checked and I was able to get an appointment Monday afternoon. Kyle called to let me know he would arrive in 15 minutes. He was right on time. He explained that he would start in the attic and then let me know as he what he was doing and checking throughout the process. When he was finished he showed me a wire that caused all the problems. He took the time he needed to figure out exactly what was wrong and fixed it! He also changed the filtered and let me know that I only had two left and I should pick up a few the next time I was out. When Kyle gave me the invoice I was pleasantly surprised at how reasonable it was considering all he fixed and cleaned as well as the time he spent. Kyle made Al Britt my A/C & Heating Company for life! I strongly recommend them and if I could I would give them 10 stars! Thanks Kyle for you perseverance in find and fixing the problems and thanks Al Britt for sending Kyle for my service call!

Have been,with these good folks for 20 years! Never disappoint.

As always Al Britt’s team replaced the AC system as promised. He’s the only one I call for my HVAC problems.

Very professional, knowledgeable, good pricing, excellent cleanup, friendly employees. Highly recommend AL Britt for all HVAC needs. Replaced our AC unit with Trane and we are very pleased.

My heat went out and it was a cold night. I contacted Al Britt and was not expecting to see a service technician on the same day, but to my surprise, Jeff Looney was sent to see what my problem was within an hour of my call! He repaired my system and I will be using Al Britt in the future to replace my heating system. The service and professionalism was GREAT!

Kyle kept our old unit running thru last year and he and his team were thoughtful and efficient while installing our new unit. I can Highly recommend Al Britt.

Quick scheduling and prompt, efficient service. Could not have any better company or technicians to take care of our heating and air systems. Very appreciative of the excellent service and personable and respectful manner in the handling of their business and our HVAC needs. Thank you so much.

I want to write this unsolicited review based upon my experience with Al Britt Air & Heat. Last Thursday I had the need for a new HVAC system. I called Al Britt's company and they were immediately responsive to my call. They had someone out first thing and received the estimate and delivered the new system and completed installation the next day. No delays, no excuses----they did what they said they were going to do and did it when they said they were going to do it----nothing more and nothing less! That in itself is unheard of in today's world! Additionally, Al's price was thousands less than any competitor. I strongly recommend you contact Al Britt Air & Heat should you need their services in the future. Mark Beanblossom

Our air conditioner died on one of those insufferable hot summer days that Memphis is known fort. Our regular AC guy would not respond to our calls. Mr....

Replaced our old unit in about half the price of what some local memphis area competitor priced us I stayed pretty cool through all this heat! Al Britts got a great group of men working for him very polite, respectful and knowledgeable! I would highly recommend this HVAC company ! Jeff ,Gannun & Kyle got the job done!

Great experience with this company

Very professional

This is an A1 company great work and cheapest prices. Even came out to help my elderly mother on a Sunday and theyre not even open on SUNDAYS!!!! And they called to check on her later!!! These are good people!!! And I highly recommend them

This company was great!!!!! They were professional and timely