Reviews

At Al Britt Air & Heat we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 84 Reviews

Kelby Davis
10/03/2023
10/03/2023
I had an issue with a very old AC unit. I was expecting the worst and fully expected to be looking at a replacement. I called Al and he sent out Jeff, who was in and out with the fix in 20 mins. He explained his fix and that while my unit was old, it still had some life. I appreciate the fact he fixed it instead of automatically coming in to try to sell me on a new unit. Can’t beat that kind of honesty. I’ll need that new unit at some point in the future, and when I do, I’ll call Al Britt.

B H
09/11/2023
09/11/2023
My outdoor condenser quit working last week and Mr. Britt worked to be able to send someone out that day. Someone from a larger company wanted to charge 3x what I knew the service should cost and also pushed me to replace parts that seemed to be working. When Mr. Britt’s technician Kyle called to tell me he was on his way, I explained the issue and he quoted me a very fair price. He replaced the capacitor, gave the coils a thorough cleansing, took a good look at everything else and didn’t try to upsell anything. I would recommend Al Britt to anyone for honest, fairly-priced service and will be calling him myself for any future HVAC needs

Jeff Haworth
09/06/2023
09/06/2023
My most recent experience with Al is for a warranty call on a capacitor replacement for a 4-yr-old Trane unit. While warranty service is a nuisance (but I still like Trane a lot), Al was able to get me same-day service to get the condenser back up and running. His techs are polite and competent. My first experience with Al was for the purchase of two Trane condensers back in 2019 (one of them mentioned above). At that time, I went out for bids to replace my two existing units; Al was the low bidder for comparable units. I feel good about using his team and would recommend him to others.

Harry & Janet Keatts
07/23/2023
07/23/2023
We purchased two Trane units from Al Britt for our home. They came on Thursday and started. By Friday evening they had removed three old units out of our attic and completely installed the new units including new thermostats. His employees were very professional and thorough. Just hard working nice guys. We highly recommend giving this company a look if you need a new system. We live in northeast Arkansas and didn’t know if they would come up here from Memphis but he said they would have someone up here to speak with us in a couple of days.

Jenny' Roye
07/21/2023
07/21/2023
Our military family just bought our house last month and the AC wouldn’t turn on this morning. I knew that it could be days to get someone to diagnosis it. Al Britt found a way to get two of his technicians out so quickly. They were very friendly, honest, and knowledgeable. They had my AC repaired and working that day. Highly recommend this company with their customer service, expertise and prices.

Bill Patten
07/21/2023
Located in Bartlett
07/21/2023
Located in Bartlett
Al Britt has always provided excellent service. We had emergency when our daughter's air conditioner went out with her husband still in California in the marines. Called Al Britt & they had someone out that day & made repairs. Air conditioner back working that day. Thank youAl Britt.

Mary Jean Campochiaro
05/24/2023
Located in Memphis
05/24/2023
Located in Memphis
I called on Friday to get an appointment to have my AC units checked and I was able to get an appointment Monday afternoon. Kyle called to let me know he would arrive in 15 minutes. He was right on time. He explained that he would start in the attic and then let me know as he what he was doing and checking throughout the process. When he was finished he showed me a wire that caused all the problems. He took the time he needed to figure out exactly what was wrong and fixed it! He also changed the filtered and let me know that I only had two left and I should pick up a few the next time I was out. When Kyle gave me the invoice I was pleasantly surprised at how reasonable it was considering all he fixed and cleaned as well as the time he spent. Kyle made Al Britt my A/C & Heating Company for life! I strongly recommend them and if I could I would give them 10 stars! Thanks Kyle for you perseverance in find and fixing the problems and thanks Al Britt for sending Kyle for my service call!

Shaunelle Love
03/15/2023
03/15/2023
My heat went out and it was a cold night. I contacted Al Britt and was not expecting to see a service technician on the same day, but to my surprise, Jeff Looney was sent to see what my problem was within an hour of my call! He repaired my system and I will be using Al Britt in the future to replace my heating system. The service and professionalism was GREAT!

Janice Vaughan
01/03/2023
01/03/2023
Quick scheduling and prompt, efficient service. Could not have any better company or technicians to take care of our heating and air systems. Very appreciative of the excellent service and personable and respectful manner in the handling of their business and our HVAC needs. Thank you so much.

Closings Closings
11/09/2022
11/09/2022
I want to write this unsolicited review based upon my experience with Al Britt Air & Heat.
Last Thursday I had the need for a new HVAC system. I called Al Britt's company and they were immediately responsive to my call. They had someone out first thing and received the estimate and delivered the new system and completed installation the next day. No delays, no excuses----they did what they said they were going to do and did it when they said they were going to do it----nothing more and nothing less! That in itself is unheard of in today's world! Additionally, Al's price was thousands less than any competitor.
I strongly recommend you contact Al Britt Air & Heat should you need their services in the future.
Mark Beanblossom

Kari Keel
08/24/2022
08/24/2022
Replaced our old unit in about half the price of what some local memphis area competitor priced us I stayed pretty cool through all this heat! Al Britts got a great group of men working for him very polite, respectful and knowledgeable! I would highly recommend this HVAC company ! Jeff ,Gannun & Kyle got the job done!
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