Reviews

At Al Britt Air & Heat we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 77 Reviews

Mary Jean Campochiaro
05/24/2023
Located in Memphis
05/24/2023
Located in Memphis
I called on Friday to get an appointment to have my AC units checked and I was able to get an appointment Monday afternoon. Kyle called to let me know he would arrive in 15 minutes. He was right on time. He explained that he would start in the attic and then let me know as he what he was doing and checking throughout the process. When he was finished he showed me a wire that caused all the problems. He took the time he needed to figure out exactly what was wrong and fixed it! He also changed the filtered and let me know that I only had two left and I should pick up a few the next time I was out. When Kyle gave me the invoice I was pleasantly surprised at how reasonable it was considering all he fixed and cleaned as well as the time he spent. Kyle made Al Britt my A/C & Heating Company for life! I strongly recommend them and if I could I would give them 10 stars! Thanks Kyle for you perseverance in find and fixing the problems and thanks Al Britt for sending Kyle for my service call!

Shaunelle Love
03/15/2023
03/15/2023
My heat went out and it was a cold night. I contacted Al Britt and was not expecting to see a service technician on the same day, but to my surprise, Jeff Looney was sent to see what my problem was within an hour of my call! He repaired my system and I will be using Al Britt in the future to replace my heating system. The service and professionalism was GREAT!

Janice Vaughan
01/03/2023
01/03/2023
Quick scheduling and prompt, efficient service. Could not have any better company or technicians to take care of our heating and air systems. Very appreciative of the excellent service and personable and respectful manner in the handling of their business and our HVAC needs. Thank you so much.

Closings Closings
11/09/2022
11/09/2022
I want to write this unsolicited review based upon my experience with Al Britt Air & Heat.
Last Thursday I had the need for a new HVAC system. I called Al Britt's company and they were immediately responsive to my call. They had someone out first thing and received the estimate and delivered the new system and completed installation the next day. No delays, no excuses----they did what they said they were going to do and did it when they said they were going to do it----nothing more and nothing less! That in itself is unheard of in today's world! Additionally, Al's price was thousands less than any competitor.
I strongly recommend you contact Al Britt Air & Heat should you need their services in the future.
Mark Beanblossom

Kari Keel
08/24/2022
08/24/2022
Replaced our old unit in about half the price of what some local memphis area competitor priced us I stayed pretty cool through all this heat! Al Britts got a great group of men working for him very polite, respectful and knowledgeable! I would highly recommend this HVAC company ! Jeff ,Gannun & Kyle got the job done!

Larry DeRousse
07/16/2022
07/16/2022
Estimator came out to give me a quote on complete replacement. Stood on the attic stairs for two minutes. Came down and told me my roof pitch made it hard to work due to the limited space and with the heat, he wasn’t going to quote me. Gave me no other options. Didn’t look at the compressor or offer his repair team to come out. Turns out, after being looked at by two other companies that we just need a compressor replacement. My wife has a disability and we’re living in a hotel right now until this work can get done. We wasted time calling Al Britt, and we’ll never make that mistake again. Take a hard pass on Al Britt, as they don’t seem to care much about helping people out. Update: we replaced the entire system, and used a reputable company who did the work without hesitation and because they wanted to help people.

Angie Flaherty
07/01/2022
07/01/2022
Air conditioning went out while temps were in the high 90s. I was concerned (miserably hot) not only for myself but for my long-haired fur-baby (even more miserably hot). A family member recommended that I call Al Britt Air & Heat and I'm passing along that favor to anyone having AC issues. The Al Britt team's prompt, professional responsiveness kept our figurative bacon from frying and is *the* benchmark for air conditioning and heating service. Give them a call!

Wendel Stoltz
05/23/2022
Located in Memphis
05/23/2022
Located in Memphis
We purchased a Trane HVAC package (our 2nd system purchase from Al) in March 2020. They have maintained it with preseason servicing. We developed a coolant leak. The response was a bit slow but acceptable. The first visit the tech recharged the system with coolant. It worked for 9 days and the system went out again. The 2nd visit the tech diagnosed and found a leak in the coil. Fortunately, we were still within the warranty period for parts and labor. Al's crew got us a new coil, replaced it and we are enjoying a cool house again. Thanks for your efforts!
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